Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
Be each customer's champion by providing ongoing support via our help desk platform, helping them find solutions to their inquiries.
Support development and update of the internal and external knowledge base to help scale our help desk support.
Prompt provides automated software to rehab therapy businesses, helping them treat more patients with less waste. It is a fast-growing company with a talented, proven team that values smart work and positive impact.
Collaborate with Nurse Coordinators to support patient relationships and drive revenue through direct sales.
Assess patient needs with a focus on customer support, logistics coordination, and problem-solving.
Manage business system tools like QlikView and Salesforce to schedule ongoing testing and maintain service-oriented relationships.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Build strong relationships with clients as a strategic partner to ensure long-term success.
Develop deep product expertise to address customer inquiries and lead clinical webinars.
Collaborate with support and onboarding teams to drive client satisfaction and retention.
Prompt is revolutionizing healthcare with modern software for rehab therapy businesses. It is the fastest growing company in the therapy EMR space with a highly talented team and a culture of smart work and positive impact.
Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.